Using learning and business data to close the performance delta

IHG Hotels & Resorts (IHG) is a multinational hospitality company that has 6,000+ managed and franchised hotels around the world. In 2016, company leaders were looking to improve both onboarding and professional development for its General Managers (GMs).

Here’s the story of how IHG is using our platform to support the continual sharing of expert knowledge in a franchised ecosystem.

After several years of rapid growth, Seasalt's company leaders recognised the pressing need for a modern, digital, and scalable learning solution that would provide employees with instant access to the right knowledge at the right time.

With continual innovation and a cross-border European customer care team speaking 23 different languages, communication and knowledge sharing had become fragmented. The solution was simple: bring people together and show them the value of both continuous learning and community. The Panasonic team knew that was going to be essential to improving people’s working lives and supporting higher levels of active engagement amongst the company’s outsourced customer care agents.