Panasonic is a globally recognised leader in electronics and sits at the forefront of technology innovation.
With continual innovation and a cross-border European customer care team speaking 23 different languages, communication and knowledge sharing had become fragmented. The solution was simple: bring people together and show them the value of both continuous learning and community. The Panasonic team knew that was going to be essential to improving people’s working lives and supporting higher levels of active engagement amongst the company’s outsourced customer care agents.
“The thing that makes me most excited about Fuse is that we get to make our employees happier. It’s enabling us to really invest in our customer care agents and communicate that we’re committed to their ongoing growth and development. The impact that’s had on engagement and retention has been phenomenal.” – Customer Care Operations Manager, Cheryl Ogle
Corporate amnesia is evident when employees leave or when they forget what they’ve learned. However, it’s also painfully present when they simply can’t find the knowledge needed to perform optimally. Discover five ways to fight corporate amnesia in your organisation.